Traveler 101: Your Most Asked Questions, Answered

April 11, 2017

Ready for your first delivery with Grabr? We’ve rounded up a few of our most frequently asked questions from your fellow travelers so that you’re all packed and ready to go.

How (and when) do I get paid?

Before anything else, you’ll need to sign up as a member of our community. Either join by connecting your Facebook account or enter your email and create a corresponding password.

When making your first delivery offer, Grabr will prompt you to enter a form of payment. Depending on your country of residence, you will either be paid via Stripe bank deposit or PayPal transfer. 💲 Both of our payment processors keep your personal and bank details secure and private.

Grabr will prompt you to select your country of residence. Then, we’ll ask for your PayPal email, if that’s your form of payment. Click “update” and you’re all set.

As a traveler, you will be paid within three business days of your shopper confirming delivery of their grab. 🛍  Payment processing times vary depending on your payout method and whether or not this is your first payout. If you think something’s up with your payment, send us an email so we can assist.

What if my shopper doesn’t show up and/or doesn’t reply?

From time to time, travel plans change and your grab(s) might be delivered at a later date. The best thing to do is reach out to your traveler directly to confirm their new date of travel.

Usually our community is pretty responsive to messages but if you aren’t hearing from them after a few follow-ups, shoot us an email at and we’ll reach out to them on your behalf. 📩  

What if the wrong product gets delivered?

This probably won’t happen because as the traveler, you’re responsible for purchasing your shopper’s grab ahead of time, so you should know exactly what you’re packing. That said, it’s a good idea  to message you shopper to confirm specifics, like their desired color and style.

What if someone cancels the grab after I’ve purchased their item?

As a traveler, it’s up to you whether or not you want to cancel a grab. The shopper can’t do this, as they have already committed to the cost of the item plus your traveler reward upon accepting your offer.

However, feel free to reach out to the shopper to resolve this problem directly and if you come across any issues, email us and we’ll help you out.

How will I keep in contact with my shopper?

Grabr has a built-in messenger, which makes communication between you and your shopper quick and easy. Another reason why we recommend using our messenger is that, should a dispute arise, we have a written record of your conversation and will be able to help resolve the issue.

While most hotels offer complimentary internet, a wifi hotspot like Skyroam can ensure that you’re connected at all times, should you or your shopper need to reschedule last minute.

Where can I meet shoppers that is safe for both of us?

At Grabr, we’re focused on building a global community of people who can help and trust one another. 👏  We also encourage all shoppers and travelers to meet in public places for your safety and convenience. Try a local cafe, a public park or inside the lobby of your hotel.

We also have a peer rating and review system in place so you can check the reliability of all shoppers and travelers before making and accepting offers.

Are there any items I should not deliver? If so, what are they?

To know what items you are prohibited from requesting as a shopper and delivering as a traveler, you can head to our FAQ page on our website or google the website of the destination you are visiting.

It’s up to the shopper to make sure the item is allowed into his or her country and as a traveler, you should double check before making a delivery offer.

How much should I charge for delivering a grab?

One of the best perks of being a traveler with Grabr is unlimited rewards. You can request as much money as you want and it’s up to the shopper to accept the delivery offer that suits his or her budget best.

On average, most travelers charge between 15-20% of the total price of the item. Remember to keep in mind that there are often shipping fees involved, as well as taxes, so anticipate these expenses ahead of time.

If the item you’re brining is particularly hard to track down or bulky in size, consider raising your traveler reward so that the compensation reflects the time and effort needed to pack and deliver the grab.

What happens if the product breaks on the plane?

Unfortunately, these things sometimes happen during travel so your best bet is to reach out to your shopper directly and resolve the issue. If you can’t get in touch, we’re also available to help.

What happens if my luggage gets lost?

We’ve all been there! While it’s a pain, lost luggage is almost always found and re-routed. The first thing to do is to inform your airline of the issue. Most airports have a lost baggage office right near Baggage Claim.

Since your deliveries will be a bit delayed, contact your shoppers via our messenger and set up an alternate meeting time.

Last but not least, we always recommend our community to sign up for traveler’s insurance just in case.

What happens if the product price increases between the time the offer was accepted and the time I am going to buy it?

Bummer! Don’t fret though; there’s always a workaround. If this happens, contact your shopper and explain the situation. As the traveler, you can cancel the current grab and ask the shopper to create a new one. From there, he or she can accept your adjusted offer on the new listing.

Want to start delivering grabs and making money? Head to our sign-up page to get started!

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